Returns & Refunds Policy

At The Selah Journal, we strive to ensure your complete satisfaction with your purchase. However, we understand that there may be instances where you may need to return a product. Please review our refund policy below:

1. Returns Eligibility:

You may return unused and undamaged items within 7 days of the purchase date to be eligible for a refund.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process:

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

3. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

4. Refund Exceptions:

Personalized or customized items are not eligible for refunds unless they arrive damaged or defective.

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [customer support email] with details and a photo of the damage or defect. We will work with you to arrange for a replacement or refund.

6. How to Initiate a Return:

To initiate a return, please contact us at support@theselahjournals.com with your order number and reason for the return. We will provide you with further instructions on how to return your item.

Contact Us:

If you have any questions about our refund policy, please contact us at support@theselahjournals.com.